Delivery, Returns & Exchanges
Order Processing
All Hamda ’Koya pieces are made to order. Please allow 3 weeks for production, plus aadditional 5–7 business days for shipping.
International Orders
• Delivery takes 5–7 working days once shipped.
• Tracking information will be emailed to you upon dispatch.
• A signature may be required on delivery.
Customs & Import Duties
• Customs fees, import duties, and taxes are not included in your order total.
• These charges are collected by your country’s customs office upon delivery and are the customer’s sole responsibility.
• You may receive an email notification from our delivery partners requesting payment before your order is released.
Returns
• Returns and refunds are not eligible at this time, as we currently operate a preorder model at ’Koya.
Damaged Items or Questions
If you receive a damaged item or have any concerns, please contact us at:
support@hamdakoya.com or hello@hamdakoya.com
